The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn't right, but who is a customer, and who - with skill - will still be one in the future.

Module 1: Strategies for Challenging Customers

• Introduction
• The Uncommunicative Customer
• The Uninformed Customer
• The Wrong Customer
• The Rude Customer
• The Undecided Customer

LEARNING OUTCOMES
Once participants have completed this program, they will be able to handle more challenging situations professionally and calmly.

Specifically they will learn how to:

• Understand why a customer might be shy.
• Help an undecided customer come to a decision.
• Deal with rude customers.
• Educate an uninformed customer and create additional customer loyalty in the process.
• Deal with a customer who isn't right, but who is a customer, and who - with skill - will still be one in the future.

Balance Learning has a number of generic and customizable off-the-shelf content available as e-learning, interactive DVD, CD-Rom or classroom resources.